I went back today to the store and was greeted by a male receptionist who was very rude could not find me or my quote in there system so he told me to walk around and someone would eventually get to me. I went into this location about a month ago to pick out my appliances for my new kitchen we were designing I sp/w a gentleman there but couldn’t remember his name he was very helpful and emailed me a quote totaling a little over $30,000 which is allot for appliances but I was going for the quality so it was fine. I hardly ever give a review as I know most people have off days but I drove 2 hours to get the Absolutely worst customer service ever if I could give them a zero I would.
If you are looking for personal, knowledgeable, responsive service I would highly recommend going to Monark. It is a beautiful looking range, it boils water quickly and not only does it have one extra low option but it has two!! I love it and I am extremely happy and it is better than the thermador that I previously had and it is less expensive which was a unexpected bonus. Our kitchen is completed and I have been cooking with the FULGOR range top for two weeks now. Needless to say I felt I did not have a choice, I didn’t know anything about this product but Josue promised me I would love it. Josue recommend to replace my thermador with a FULGOR, which I have never heard of. I could not wait until 2021 because my contractor needed the range top before our counter tops went in. Well in October I received a call from Josue saying my thermador range top coming from Europe would not be here until 2021. I use it all the time when I prepare sauces or soups. This extra low option is very important to me. Our original order contained a 177 bottle wine refrigerator, a Bosch cabinet depth refrigerator and a absolute must on my list a thermador range top with the ability to have an extra low option. Because of COVID, getting appliances could have been a challenge. My husband and I were renovating our kitchen and were replacing some of our appliances. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.If you need appliances and are looking for a knowledgeable person to guide you through the process, I would recommend you go to Monark premium Appliance and make an appointment with Josue Daza. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period.
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